Request a 123 Guarantee Refund

Request a 123 Guarantee Refund

You can request a refund via the 123 Guarantee if either the timing for delivery or the condition of your items received (that are fulfilled by a third party seller) are unsatisfactory. To check if you are eligible to request a refund under our policy, go to About 123 Guarantee

To request a refund on an eligible order:

1.     Go to Your Orders.

2.     Locate your order in the list and click Request Warranty.

3.     Enter your comments in the text box and select Submit.

Note:

·         Refund requests can take up to one week to investigate. We will notify you of our decision via the email address associated with your account.

·         We may close your refund request if we are unable to process it or verify information you have provided.

·         If you are eligible for a refund, what you’re eligible to be refunded for is in the table below:

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