About 123 Guarantee

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About
123 Guarantee

The
VooGlue 123 Guarantee protects you when you purchase items sold and fulfilled by
a third-party seller. Our 123 Guarantee covers both the timely delivery and the
condition of your items once received. If either the timing for delivery or the
condition of your items received are unsatisfactory, you can report the problem
to our team and we will determine if you are eligible for a refund.

If any of the following apply to a purchase you made on VooGlue.com.au from a third-party seller, you may request a refund under the 123 Guarantee.

You
have not received your package and three days have passed since the maximum
estimated delivery date or the tracking shows a delivery confirmation,
whichever is sooner.

1.     You received items that were different than expected or ordered and submitted a request for a return to the seller in line with the applicable returns policy.

2.     You returned your item in line with the applicable returns policy and the seller has not yet issued you a refund.

When you’re ready, find out how to Request a 123 Guarantee Refund.

How long do I have to ask for a 123 Guarantee?

·
You
have up to 90 days after the maximum estimated delivery date to request a
refund under the 123 Guarantee.

·
The
123 Guarantee is a benefit provided to you by VooGlue. It does not limit,
restrict or modify any consumer right or remedy you may have under law,
including against the seller or manufacturer under Australian Consumer Law.

You are not eligible for a 123 Guarantee if:

·
You
ask your payment provider or bank to reverse the charges.

·
Your
request is for a digital item or payment for services.

You may not be eligible for a 123 Guarantee if:

·
You
refuse your package and the return does not have tracking information.

Back to VooGlue Conditions of Use